FAQ

Payment

Account Help

How do I change my email address?
How do I create a free PianoTrax account?
How do I combine multiple PianoTrax accounts?
How do I change or remove my credit card information?
How do I reset my password?

Refunds and Exchanges

What is the 100% satisfaction refund policy?
Can I exchange my track for a different version?
How do I decide which version of a song to use?

Tempo and Key Changes

What if I can’t find the song in the key I need?
Can I change key or tempo by myself?
Can I download the edited versions of the tracks as Mp3s?

App

How do I play my songs from my phone or tablet?
How do I play my songs from Apple Music or Play Music on my phone or tablet?
I can’t log in on the PianoTrax app. What should I do?
Can I use the PianoTrax app on more than one mobile device?
How do I update my PianoTrax mobile app? (Apple only)
How do I update my PianoTrax mobile app? (Android only)
How do I rehearse a specific part of a track on the app?
How do I change key or tempo in the app?
How do I create a playlist in the app?
How do I download a song to the app so I can listen to it without being connected to the internet?
How do I delete a track from "My Downloads" folder in the app?
The PianoTrax App isn't working. How do I fix it?

Custom Tracks

How much does it cost to create a custom track?
Can I order a piano accompaniment Mp3 in a different key or tempo?
How long do custom tracks take ?

Subscriptions

How do I sign up for a subscription?
How does PianoTrax work?
How does the subscription work?
How do I redeem my free Mp3s?
How do I subscribe for unlimited streaming and free Mp3s?
Do I have to redeem all my free Mp3s at the same time?
The website is charging me for my free Mp3s. What should I do?
Can I get a discount on additional Mp3s with a subscription?
My subscription isn’t working. What should I do?
How do I modify or cancel my subscription?
How can I tell how many redeemable Mp3s I have left?
How do I know when my subscription cycle begins and ends?

General

How does PianoTrax work?
How do I download my Mp3s to my computer?
How do I download Mp3s to my phone or tablet?
Can I purchase a single Mp3 without a subscription?
Why won't Safari let me download my track?
I downloaded my Mp3s to my computer, but I can’t find them. Which folder did they save to?
How do I purchase an Mp3 on my computer?
Why do some tracks say “Partial”?
How can I find sheet music for my song?
Can I use PianoTrax on multiple devices?
When will my digital piano accompaniments arrive?
Are these songs played by a pianist or computer generated?
Why can't I complete my checkout/Why isn't my payment going through?
Why am I getting an "Invalid User" error?
Why am I getting a $0 error at checkout?

Contact Us

Contact Support
How do I contact PianoTrax?

Legal

Does PianoTrax pay songwriters for the use of their songs?
Terms and Conditions
Can I use my piano accompaniment for a YouTube or public performance?

Promotions and Coupons

How do I get free tracks?
How do I get a current coupon?
How do coupons work?
How does the affiliate program work?
How do coupons work for subscribers?
Can I create an affiliate link that goes directly to a specific song?

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How can I do a shoutout for PianoTrax?
How do I sign up for the newsletter?